Job: Network Engineer

Title Network Engineer
Categories resourcing
Salary £30,000 – £40,000
Location Leeds
Job Information

Key Responsibilities: (list key tasks, responsibilities, deliverables etc.)
Based in the Network Operations Centre in Leeds, and on Customer sites, the core activities of this role include:

• 2nd Level technical escalations
• ITIL aligned Service Desk activities to include (but are not limited to):
o Incident call handling
o Fault diagnostics
o Incident Management and resolution
o Acting as a resource on Major Incidents
o Managing communication between customers and external/internal parties
o Proactive updating and monitoring of existing IT systems and documentation ensuring they are maintained and kept up to date
o Change Control and Management
• Adhering to support processes (and improving where necessary)
• Contribution to the development of ITSM systems
• Participate in 24/7 Shift Rota
• Participate in 24/7 Call Out Rota
• Customer initiated configuration changes
• 3rd party liaising and escalation management
• Configuration of solutions
• Training and Mentoring T1 staff
• Act as a deployment engineer for project work, following solution deployment guides as required (including on site work)
• Basic Problem identification
Identify complex issues and engage with T3 resources when required
• Information Security Management Systems – Adhere to the Information Security Policies.

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